FREQUENTLY ASKED QUESTIONS

To make a reservation you can do so through our website or through the Call-center at (+34) 922 79 76 61 or email , available 365 days a year, 24 hours a day

For inquiries about direct bookings made through our official website or call center, please contact (+34) 922 79 76 61 or info.atlantis@hovima.com , available 24 hours a day, 365 days a year.
For inquiries about reservations made through in-person or online travel agencies, we recommend contacting the agency directly.

We accept the following payment methods: Visa, MasterCard, American Express, and cash at the front desk. Depending on the rate chosen during your reservation, payment may be made at the time of booking or upon check-in. Please note that you will need a valid credit or debit card and photo ID.

For any questions regarding changes, extensions, or cancellations of your reservation, please contact us by email at info.atlantis@hovima.com (please send your reservation confirmation).

Payment for 100% of your stay will be charged to your credit card upon booking confirmation.

This rate is non-refundable in the event of cancellation or no-show. A single modification is possible at no additional cost. If the new reservation is higher, the difference must be paid. If it is lower, no refund will be issued. The modification must be made less than 7 days before arrival.

*All modifications are subject to availability and may result in a change in the reservation price.

A deposit will be charged at the time of booking (which varies depending on the dates of your stay). Deposits collected at the time of booking confirmation will not be refunded in the event of cancellation (at any time). The outstanding amount must be paid at check-in. In the event of a no-show, the deposit already collected will not be refunded and will be charged as a cancellation fee.

Rates may be modified at no additional cost. Modifications are always subject to availability and may result in a change in the deposit and reservation fee.

On our website, in the Offers section, you can view all available offers.
https://www.hovimaatlantis.com/offers.html

From 13 years old.

Yes, only if accompanied by a person over 18 years of age.

It is our loyalty program that gives access to multiple benefits:

• 5% discount on reservations on the official website


• Preferential reservation of the most exclusive rooms in our hotels


• 10% discount on drinks during your stay


• Drinks included in the pension plan, according to the “Terms and Conditions” of the HOVIMA Club


• Welcome gift for stays of 3 nights or more

No. There is no additional cost to joining the HOVIMA Club.

Registration or login to the HOVIMA Club is done during the reservation process.

The reception is open 24 hours a day.

If you are inside the hotel, you can contact reception by dialing "9" from your apartment phone. If you are outside the hotel, please call (+34) 922 71 54 08.

You can check availability and prices on our website.

Yes, we work with a transfer company that provides transfers to and from Tenerife airports. You can book this during the booking process or through the following link.

• Reina Sofia Airport: 20 km


• Los Rodeos Airport: 85 km

For any request it is essential that you contact us by email .

Pets are not allowed.

Yes, we have an area at reception where you can leave your luggage if you need it. You can also reserve a courtesy room.

Yes, access to the hotel and common areas is limited. Adapted apartments are not available.

La Pinta Beach: 300 meters.

Check-in is from 2:00 PM and check-out is by 12:00 PM. If your room is ready upon arrival, you won't have to wait until 2:00 PM to check in.
If you need to leave your room after 12:00, subject to availability, we can offer late checkout for an additional fee.

If you have booked the Half Board service and arrive after restaurant opening hours, you can request a cold dinner or choose to have lunch any other day during your stay by notifying us in advance via this email . Meal services are offered at the HOVIMA Panorama Hotel.

No. All of our rooms are non-smoking.

No. We do not have extra beds available.

Yes. We have cribs available; this is a free service that you can request when booking or at reception.

Cleaning is done six days a week.

Yes. All our rooms are equipped with a safe. You can purchase this service at reception for an additional fee.

Yes. All our rooms have air conditioning.
Remember that this device will only work once all doors and windows in the room are closed.

Yes. We offer irons and ironing boards available at reception upon request, with a deposit required.

Yes. We offer a laundry service for an additional charge.

The pools are open from 10:00 a.m. to 6:00 p.m.

The main pool is heated during the winter months (01/11 – 31/03)

Yes. We offer a pool towel service with a deposit required.

The hotel does not have a gym.

The hotel does not have a spa, but you can access our Cool Spa located at HOVIMA Costa Adeje – For Cool Adults, just a few minutes from the hotel. It is open every day from 10:00 a.m. to 6:00 p.m. The circuit lasts 90 minutes and costs €20 per person for guests staying at HOVIMA hotels. We offer a wide range of facial and body treatments. You can find details about the facilities and treatments on our website.

No. The hotel does not offer evening entertainment.

No. The hotel does not offer daytime entertainment.

Yes. Wi-Fi is free and available throughout the hotel.

Yes. We have a secure outdoor parking lot for an additional fee.

Parking cannot be pre-booked. You can request it directly upon arrival at our reception for an additional fee.

Food services are offered at the HOVIMA Panorama Hotel.
Schedules are subject to change and may vary.

Breakfast: 7:00-10:00
Lunch: 1:00 PM - 3:00 PM
Dinner: 7:00 PM - 9:30 PM

We have options for restrictive diets, including gluten-free, lactose-free, and special dishes for vegetarians, vegans, and others. We recommend requesting this in advance by emailing info.atlantis@hovima.com.

Yes. You can check out the offers directly at reception, or by contacting our Call Center at (+34) 922 79 76 61 or info.atlantis@hovima.com , available 24/7, 365 days a year.

To make a reservation you can do so through our website or through the Call-center at (34) 922 79 76 61 or email info.costaadeje@hovima.com , available 365 days a year, 24 hours.

For inquiries about direct bookings made on our official website or call center, you can contact (34) 922 79 76 61 or email info.costaadeje@hovima.com , available 365 days a year, 24 hours a day.

For inquiries regarding bookings made through physical or online travel agencies, we recommend contacting the agency directly.

We accept the following payment methods: Visa, MasterCard, American Express, and cash at reception. Depending on the rate selected during your booking, payment can be made at the time of booking or at check-in. Please remember that you will need a valid credit or debit card and a photo ID.

Full payment for your stay will be processed upon confirmation of your booking via a charge to your credit card. This rate is non-refundable in case of cancellation or no-show. One modification is permitted free of charge. If the new booking is more expensive, the difference must be paid. If it is less expensive, no refund will be issued. Modifications must be made at least 7 days prior to arrival. *All modifications are subject to availability and may result in a change to the booking price.

A deposit (which varies depending on the dates of stay) will be charged at the time of booking. Deposits collected upon confirmation of the booking are non-refundable in case of cancellation (at any time). The remaining balance must be paid upon check-in. In case of no-show, the deposit already collected will not be refunded and will be charged as a cancellation fee. Rates can be modified at no extra cost. Modifications are always subject to availability and may result in a change to the deposit and booking price.

For any questions regarding changes, extensions, or cancellation of your reservation, it is essential that you contact us by email at: info.costaadeje@hovima.com (please send the reservation confirmation).

On our website, in the Offers section, you can view all available offers. Visit our website.

Ages 16 and up.

Only for those 16 years of age and older, and accompanied by a person over 18 years of age.

It's our loyalty program that gives access to multiple benefits:

• 5% discount on bookings on the official website
• Priority booking of the most exclusive rooms in our hotels
• 10% discount on drinks and food during your stay
• Drinks included in the pension plan, according to the HOVIMA Club “Terms and Conditions”
• Welcome gift for stays of 3 nights or more

No. There is no additional cost to be part of the HOVIMA Club.

Registration or login to the HOVIMA Club is done during the booking process.

The reception is open 24 hours a day.

If you are inside the hotel, you can contact reception by dialing “9” from your apartment phone. If you are outside the hotel, please call (34) 922 71 46 06.

You can check availability and prices on our website . If you rent a car through this link, you'll get a 50% discount on parking.

Yes. We partner with a transfer company that provides transfers to and from Tenerife airports. You can book this service during the booking process or via the following link: Visit link.

Queen Sofia Airport: 19 km.
Los Rodeos Airport: 82 km.

It is not possible to guarantee or reserve a specific room number. However, we will do our best to accommodate your preferences, subject to availability. To do so, please contact us by email at: info.costaadeje@hovima.com

Pets are not allowed.

Yes. We have an area in reception where you can leave your luggage if needed. You can also book a complimentary room.

Yes. All common areas except the gym and some rooms depending on availability.

Torviscas Beach: 400 meters

Check-in is from 3:00 PM and check-out is before 12:00 PM. If your room is ready upon arrival, you will not need to wait until 3:00 PM to check in. If you need to leave your room after 12:00 PM, we can offer a late check-out for an additional fee, subject to availability.

If you arrive after the restaurant's opening hours, you will find a small cold buffet or individual dishes so you can still enjoy your dinner.

No. All our rooms are non-smoking.

Cleaning is done every day of the week. Upon arrival, we offer a Hovigreen sustainability program to reduce cleaning and help the environment.

Yes. All our rooms are equipped with a safe. You can purchase this service at reception for an additional fee.

Yes. All our rooms have air conditioning. Please remember that this device will only operate once all the doors and windows in the room are closed.

Yes. We offer irons and ironing boards available at reception upon request, with a deposit required.

Yes. We offer a laundry service for an additional fee.

The swimming pools are open from 10:00 to 18:00.

The main pool is heated all year round.

Yes. We have a pool towel service with a deposit required.

The gym is open every day from 8:00 a.m. to 8:00 p.m. Admission is free.

Yes. Access is free from 11:00 to 19:00.

The Cool Spa is open daily from 10:00 AM to 6:00 PM. The circuit lasts 90 minutes and costs €20 per person for hotel guests. We offer a wide range of facial and body treatments. You can find details about the facilities and treatments on our website : https://www.hovimacostaadeje.com/cool-spa.html

Yes. We have a wide range of daytime and nighttime activities.

Yes. Wi-Fi is free and available throughout the hotel.

Yes. We have an outdoor, monitored parking lot, with one space available for electric cars, at an additional cost.

Parking cannot be reserved in advance. You can request it directly upon arrival at our reception desk for an additional fee.

Schedules are subject to change and may vary.

• Breakfast: 7:30 - 10:00
• Lunch: 13:00 - 15:00
• Dinner: 6:30 PM - 9:30 PM

Yes. We have options for restricted diets, gluten-free, lactose-free, and special dishes for vegetarians, vegans, etc. We recommend requesting these in advance by emailing info.costaadeje@hovima.com

Yes. We have a catalog for celebrations. You can check the offers directly at reception, during the booking process, or by contacting our Call Center at (34) 922 79 76 61 or info.costaadeje@hovima.com , available 24 hours a day, 365 days a year.

Yes. You can request it at reception or book it through the hotel's app.

• Breakfast served buffet-style in the main restaurant
• Snacks at the Snack Bar
• LUNCH with buffet service in the main restaurant
• DINNER with buffet service in the main restaurant
• OCEAN BLUE RESTAURANT One dinner at the Ocean Blue themed restaurant, à la carte, every 7 nights of stay
• All-Inclusive package beverage selection available at Cool Bar, Pool Bar, Snack Bar, Main Restaurant and Ocean Blue Restaurant during their respective opening hours.
• Self-service coffee corner with coffees, tea, soft drinks, juices and water.
• All year round: from 9:00 a.m. to 12:00 a.m.
• Drinks and products not included are offered at a discount for our All-Inclusive guests. Please consult the menu at each point of sale for more information and prices.
• Welcome drinks pack in the minibar.

• Late check-out free of charge (subject to availability).
• Rooms and Suites with panoramic views of the Atlantic Ocean.
• Welcome pack in the minibar of the rooms.
• Lavazza® capsule coffee machine in the room, with daily refill.
• Bathrobe and slippers.
• Pool towel in the room.
• Aromatherapy and pillow menu.
• Daily turndown service.
• Free safe.
• Individual amenities (upon request).
• The breakfast, lunch and dinner buffet services in the main restaurant are complemented by a reserved area with an exclusive gourmet corner.
• Table service of coffee and orange juice during breakfast.
• Option of à la carte dinner at the Ocean Blue Restaurant (2 à la carte dinners included every 7 nights of stay, subject to availability and prior reservation).
• Exclusive Excellence solarium at the infinity pool with sea views and towel replacement service.

For guests on the All Inclusive plan:

• Daily replenishment of the minibar in the rooms.
• Red, rosé and white DO wine during meals.
• Wide selection of premium drinks from 10:30 to 24:00.
• Exclusive Excellence pool bar at the infinity pool with drinks and snacks.

To make a reservation you can do so through our website or through the Call-center at (34) 922 79 76 61 or email info.jardincaleta@hovima.com , available 365 days a year, 24 hours.

It's our loyalty program that gives access to multiple benefits:

• 5% discount on bookings on the official website
• Priority booking of the most exclusive rooms in our hotels
• 10% discount on drinks and food during your stay
• Drinks included in the pension plan, according to the HOVIMA Club “Terms and Conditions”
• Welcome gift for stays of 3 nights or more

The swimming pools are open from 10:00 to 18:00.

For inquiries about direct bookings made on our official website or call center, you can contact (34) 922 79 76 61 or email info.jardincaleta@hovima.com , available 365 days a year, 24 hours a day.

For inquiries regarding bookings made through physical or online travel agencies, we recommend contacting the agency directly.

Air conditioning is only available in the Superior and Excellence apartment categories.

Yes. We partner with a transfer company that provides transfers to and from Tenerife airports. You can book this service during the booking process or via the following link: Visit link.

Yes. We have a covered and secure parking lot available for an additional fee.

Ages 13 and up.

Yes, only if accompanied by a person over 18 years of age.

It's our loyalty program that gives access to multiple benefits:

• 5% discount on bookings on the official website
• Priority booking of the most exclusive rooms in our hotels
• 10% discount on drinks and food during your stay
• Drinks included in the pension plan, according to the HOVIMA Club “Terms and Conditions”
• Welcome gift for stays of 3 nights or more

No tiene ningún coste añadido.

Registration or login to the HOVIMA Club is done during the booking process.

The reception is open 24 hours a day.

If you are inside the hotel, you can contact reception by dialing “9” from your apartment phone. If you are outside the hotel, please call (+34) 922 71 55 58

It is not possible to guarantee or reserve a specific apartment number. However, we will do our best to accommodate your preferences based on availability. To do so, please contact us by email at: info.lapinta@hovima.com .

Pets are not allowed.

Yes. We have an area in reception where you can leave your luggage if needed. You can also book a complimentary room.

You can check availability and prices on our website . If you rent a car through this link, you'll get a 50% discount on parking.

Si. Colaboramos con una empresa de traslados desde y para los aeropuertos de Tenerife. Pueden reservarlo durante el proceso de reserva o a través de siguiente siguiente enlace

Queen Sofia Airport: 18 km
Los Rodeos Airport: 82 km

The hotel has several partially adapted rooms, and most common areas are accessible. Exceptions: the adapted bathrooms, direct beach access from the hotel, and the Mini Club, which has several steps.

La Pinta Beach: 50 meters

Check-in is from 3:00 PM and check-out is before 12:00 PM. If your room is ready upon arrival, you will not need to wait until 3:00 PM to check in.

If you need to leave the room later than 12:00, subject to availability, we can offer a late checkout for an additional fee.

If you arrive after the restaurant's opening hours, you can request a cold dinner or you can opt to have lunch on any other day during your stay, by notifying infolapinta@hovima.com in advance.

No. All our rooms are non-smoking.

Yes. We have cots available; it's a free service that you can request when making your reservation or at reception.

Yes. Upon request and subject to availability, we offer a baby bathtub, toilet seat adapter, stool, stroller, high chair, bottle warmer, and bed rail. You can request these at reception or by emailing info.lapinta@hovima.com .

Cleaning is done every day of the week. We offer a sustainable Hovigreen program to reduce cleaning and help the environment.

Yes. All our rooms are equipped with a safe.
You can purchase this service at reception, for an additional cost.

Yes. All our rooms have air conditioning in the living room.
Remember that this device will only work once all the doors and windows in the room are closed.

Yes. We offer irons and ironing boards available at reception upon request.

Yes. We offer a laundry service at an additional cost.

The swimming pools are open from 10:00 to 18:00

All swimming pools are heated during the winter months (November 1st - March 31st).

Yes. We have a pool towel service with a required deposit.

The hotel does not have a gym, but guests can use the facilities at HOVIMA Costa Adeje – For Cool Adults (Adults Only), located a short walk from the hotel. The gym is open daily from 8:00 AM to 8:00 PM. Access is free.

The hotel does not have a spa, but guests can access our Cool Spa located at the HOVIMA Costa Adeje – For Cool Adults, just a short walk from the hotel. It is open daily from 10:00 AM to 6:00 PM. The circuit lasts 90 minutes and costs €20 per person for guests staying at HOVIMA hotels. We offer a wide range of facial and body treatments. You can find details of the facilities and treatments on our website.

Yes. We have a wide range of daytime and nighttime activities.

Yes. The hotel has clubs for all ages.
Baby Club: for children from 6 months to 3.9 years old (by reservation)
Mini Club: for children aged 4 to 12.9 years
Teen Club: for teenagers aged 13 to 16

Yes. Wi-Fi is free and available throughout the hotel.

Yes. We have a covered and monitored parking lot, with two spaces available for electric cars, at an additional cost.

It is not possible to pre-book parking. You can request it directly upon arrival at our reception for an additional fee.

Schedules are subject to change and may vary.
BREAKFAST - 7:30-10:00 (EXCELLENCE BREAKFAST 8:00-10:00)
LUNCH - 13:00 - 15:00
DINNER - 6:00 PM - 9:00 PM

Yes. We have options for restricted diets, gluten-free, lactose-free, and special dishes for vegetarians, vegans, etc. We recommend requesting these in advance by emailing info.lapinta@hovima.com

Yes. You can check the offers directly at reception, during the booking process or by contacting our Call Center at (+34) 922 79 76 61 or info.lapinta@hovima.com available 365 days a year, 24 hours.

Breakfast served buffet-style in the main restaurant
Excellence Service customers enjoy breakfast at an exclusive restaurant and snacks at the poolside restaurant.
LUNCH with buffet service in the main restaurant or pool restaurant depending on the season

Accommodation in 1, 2 or 3 bedroom apartments with unobstructed sea views

• Lavazza® capsule coffee machine in the kitchen with daily refills
• Exclusive amenities for children
• Bathrobe and slippers
• Pillow menu
• Pool towels in the room
• Uncovered from bed
• Breakfast in a private restaurant
• Welcome pack in the minibar and daily minibar replenishment for all-inclusive guests
• À la carte dinners at the Theme Restaurant (2 dinners included every 7 nights of stay, subject to availability and prior reservation)

Queen Sofia Airport: 24 km
Los Rodeos Airport: 87 km

The hotel does not have a spa, but guests can access our Cool Spa located at the HOVIMA Costa Adeje – For Cool Adults, just a few minutes from the hotel. It is open daily from 10:00 AM to 6:00 PM. The circuit lasts 90 minutes and costs €20 per person for guests staying at HOVIMA hotels. We offer a wide range of facial and body treatments. You can find details of the facilities and treatments on our website : https://www.hovimacostaadeje.com/cool-spa.html

Yes. We have a pool towel service with a deposit required.

If you arrive after the restaurant's opening hours, you can request a cold dinner or you can opt for lunch on any other day during your stay, by notifying info.jardincaleta@hovima.com in advance.

It is not possible to guarantee or reserve a specific apartment number. However, we will do our best to accommodate your preferences based on availability. To do so, please contact us by email at: info.jardincaleta@hovima.com

Ages 13 and up.

Registration or login to the HOVIMA Club is done during the booking process.

There is no added cost.

Yes. Wi-Fi is free and available throughout the hotel.

Pets are not allowed.

Yes. We have options for restricted diets, gluten-free, lactose-free, and special dishes for vegetarians, vegans, etc. We recommend requesting these in advance by emailing info.jardincaleta@hovima.com

Yes. We offer a laundry service for an additional fee.

No. All our rooms are non-smoking.

No. The hotel does not have a gym.

Yes. We have an area in reception where you can leave your luggage if needed. You can also book a complimentary room.

Yes. All our rooms are equipped with a safe.
You can purchase this service at reception, for an additional cost.

For any request, it is essential that you contact us by email at: info.jardincaleta@hovima.com

• Breakfast served buffet-style in the main restaurant
• Snacks at the Snack Bar
• LUNCH with buffet service in the main restaurant
• Dinner with buffet service in the main restaurant. From 11:00 AM to 12:00 AM (midnight)

A selection of drinks from the All-Inclusive package is available at the Sports Bar, Pool Bar, Guacamayo Rooftop Bar, and Main Restaurant daily during their respective opening hours. Unlimited self-service water is available during lunch and/or dinner service. Drinks and products not included in the package are offered at a discount for our All-Inclusive guests. Please consult the menu at each point of sale for more information and prices.
Daily replenishment of the minibar.

A deposit will be charged at the time of booking (the amount varies depending on the dates of stay). Deposits collected upon confirmation of the booking are non-refundable in case of cancellation (at any time). The remaining balance must be paid upon check-in. In case of no-show, the deposit already collected will not be refunded and will be charged as a cancellation fee. Rates can be modified at no extra cost. Modifications are always subject to availability and may result in a change to the deposit and booking price.

The main pool and the children's pool are heated during the winter months (November 1st - March 31st).

Yes. We have a wide range of daytime and nighttime activities.

Accommodation in 1 or 2 bedroom apartments with sea views
Apartments with air conditioning
Lavazza® capsule coffee machine in the kitchen with daily refills
Bathrobe and slippers
Pillow menu
Uncovered from bed
Amenities
Welcome pack in the minibar
Pool towels in the room
Exclusive access to the Solarium with Jacuzzi

Yes. All common areas except the gym and some rooms depending on availability.

Cleaning is done five days a week. Excellence rooms are cleaned daily. We offer a sustainable Hovigreen program to reduce cleaning and help the environment.

On our website, in the Offers section, you can view all available offers. Visit our website.

We accept the following payment methods: Visa, MasterCard, American Express, and cash at reception. Depending on the rate selected during your booking, payment can be made at the time of booking or at check-in. Please remember that you will need a valid credit or debit card and a photo ID.

Full payment for your stay will be processed upon confirmation of your booking via a charge to your credit card. This rate is non-refundable in case of cancellation or no-show. One modification is permitted free of charge. If the new booking is more expensive, the difference must be paid. If it is less expensive, no refund will be issued. Modifications must be made at least 7 days prior to arrival.

*All modifications are always subject to availability and may involve a change in the booking price.

Yes. You can request it at reception or book it through the hotel's app.

Parking cannot be reserved in advance. You can request it directly upon arrival at our reception desk for an additional fee.

Yes. We offer irons and ironing boards available at reception upon request, with a deposit required.

La Enramada Beach: 200 meters

Yes. We have a catalog for celebrations. You can check the offers directly at reception, during the booking process, or by contacting our Call Center at (34) 922 79 76 61 or info.jardincaleta@hovima.com , available 24 hours a day, 365 days a year.

Yes, only if accompanied by a person over 18 years of age.

The reception is open 24 hours a day.

If you are inside the hotel, you can contact reception by dialing “9” from your apartment phone. If you are outside the hotel, please call (34) 922 71 10 00

Check-in is from 2:00 PM and check-out is before 12:00 PM. If your room is ready upon arrival, you will not need to wait until 2:00 PM to check in. If you need to leave your room after 12:00 PM, we can offer a late check-out for an additional fee, subject to availability.

For any questions regarding changes, extensions, or canceling your reservation, it is essential that you contact us by email at: info.jardincaleta@hovima.com (please send the reservation confirmation).

Schedules are subject to change and may vary.

• Breakfast: 7:00-10:00
• Lunch: 13:00 - 15:00
• Dinner: Summer 6:30-9:30 PM, Winter: 6:00-9:00 PM

You can check availability and prices on our website . If you rent a car through this link, you'll get a 50% discount on parking.

To make a reservation you can do so through our website or through the Call-center at (+34) 922 79 76 61 or email , available 365 days a year, 24 hours.

For inquiries about direct bookings made on our official website or call center, you can contact (+34) 922 79 76 61 or info.lapinta@hovima.com available 365 days a year, 24 hours a day.

For inquiries regarding bookings made through physical or online travel agencies, we recommend contacting the agency directly.

We accept the following payment methods: Visa, MasterCard and cash on receipt.
Depending on the rate chosen during your booking, payment can be made at the time of booking or at check-in.
Remember that you will need a valid credit or debit card and a photo ID.

Payment for 100% of your stay will be made at the time of booking confirmation through a charge to your credit card.

This rate is non-refundable in case of cancellation or no-show. One modification is permitted free of charge. If the new reservation is more expensive, the difference must be paid. If it is cheaper, no refund will be issued. Modifications must be made at least 7 days prior to arrival.

*All modifications are always subject to availability and may involve a change in the booking price.

A deposit will be charged at the time of booking (the amount varies depending on the dates of your stay). Deposits charged upon booking confirmation are non-refundable in case of cancellation (at any time). The remaining balance must be paid upon check-in.

In case of non-show at the hotel, the deposit already collected will not be refunded and will be billed as a cancellation fee.

Rates are subject to change at no extra cost. Changes are always subject to availability and may involve a change in the deposit and booking price.

For any questions regarding changes, extensions, or to cancel your reservation, it is essential that you contact us by email at: info.lapinta@hovima.com (please send the reservation confirmation).

On our website, in the Offers section, you can view all available offers.

https://www.hovimalapinta.com/ofertas.html

To make a reservation you can do so through our website or through the Call-center at (+34) 922 79 76 61 oremail , available 365 days a year, 24 hours a day

For inquiries about direct bookings made on our official website or call center, you can contact (+34) 922 79 76 61 orinfo.panorama@hovima.com , available 24 hours a day, 365 days a year.

For inquiries regarding bookings made through physical or online travel agencies, we recommend contacting the agency directly.

We accept the following payment methods: Visa, MasterCard, American Express and cash on receipt.

Depending on the rate chosen during your booking, payment can be made at the time of booking or at check-in.

Remember that you will need a valid credit or debit card and a photo ID.

Payment for 100% of your stay will be made at the time of booking confirmation through a charge to your credit card.

This rate is non-refundable in case of cancellation or no-show. One modification is permitted free of charge. If the new reservation is more expensive, the difference must be paid. If it is cheaper, no refund will be issued. Modifications must be made at least 7 days prior to arrival.

*All modifications are always subject to availability and may involve a change in the booking price.

A deposit will be charged at the time of booking (the amount varies depending on the dates of your stay). Deposits charged upon booking confirmation are non-refundable in case of cancellation (at any time). The remaining balance must be paid upon check-in.

In case of non-show at the hotel, the deposit already collected will not be refunded and will be billed as a cancellation fee.

Rates are subject to change at no extra cost. Changes are always subject to availability and may involve a change in the deposit and booking price.

For any questions regarding changes, extensions, or canceling your reservation, it is essential that you contact us by email at:info.panorama@hovima.com (please send your reservation confirmation).

On our website, in the Offers section, you can view all available offers.

https://www.hovimapanorama.com/ofertas.html

Ages 13 and up.

Yes, only if accompanied by a person over 18 years of age.

It's our loyalty program that gives access to multiple benefits:

• 5% discount on bookings on the official website
• Priority booking of the most exclusive rooms in our hotels
• 10% discount on drinks and food during your stay
• Drinks included in the pension plan, according to the HOVIMA Club “Terms and Conditions”
• Welcome gift for stays of 3 nights or more

There is no additional cost.

The reception is open 24 hours a day.

If you are inside the hotel, you can contact reception by dialing “9” from your apartment phone. If you are outside the hotel, please call (+34) 922 79 76 61

It is not possible to guarantee or reserve a specific apartment number. However, we will do our best to accommodate your preferences based on availability. To do so, please contact us by email at:info.panorama@hovima.com .

Pets are not allowed.

Yes. We have an area in reception where you can leave your luggage if needed. You can also book a complimentary room.

You can check availability and prices on our website https://www.hovimapanorama.com/alquila-un-vehiculo.html . If you rent a car through this link, you'll receive a 50% discount on parking.

Yes. We partner with a transfer company that provides transfers to and from Tenerife airports. You can book this service during the booking process or via the following link .

Queen Sofia Airport: 19 km
Los Rodeos Airport: 82 km

No. The hotel is not suitable for people with reduced mobility.

La Pinta Beach: 600 meters

Check-in is from 2:00 PM and check-out is before 12:00 PM. If your room is ready upon arrival, you will not need to wait until 2:00 PM to check in.

If you need to leave the room later than 12:00, subject to availability, we can offer a late checkout for an additional fee.

If you arrive after the restaurant's opening hours, you can request a cold dinner or opt for lunch on any other day during your stay, by notifyinginfo.panorama@hovima.com in advance.

No. All our rooms are non-smoking.

Yes. We have cots available; it's a free service that you can request when making your reservation or at reception.

Cleaning is done five days a week. We offer a sustainable Hovigreen program to reduce cleaning and help the environment.

Yes. All our rooms are equipped with a safe.

You can purchase this service at reception, for an additional cost.

Yes. All our rooms have air conditioning.

Remember that this device will only work once all the doors and windows in the room are closed.

Yes. We offer irons and ironing boards available at reception upon request and with a required deposit.

Yes. We offer a laundry service at an additional cost.

The swimming pools are open from 10:00 to 18:00

The adult pool is heated during the winter months (01/11 – 31/03)

Yes. We have a pool towel service with a required deposit.

No. The hotel does not have a gym.

The hotel does not have a spa, but guests can access our Cool Spa located at the HOVIMA Costa Adeje – For Cool Adults, just a few minutes from the hotel. It is open daily from 10:00 AM to 6:00 PM. The circuit lasts 90 minutes and costs €20 per person for guests staying at HOVIMA hotels. We offer a wide range of facial and body treatments. You can find details of the facilities and treatments on our website : https://www.hovimacostaadeje.com/cool-spa.html

Yes. The hotel offers live music every night.

No. The hotel does not have a Mini Club or offer daytime entertainment.

Yes. Wi-Fi is free and available throughout the hotel.

Yes. We have a covered and monitored parking lot at an additional cost.

It is not possible to pre-book parking. You can request it directly upon arrival at our reception for an additional fee.

Yes. We have options for restricted diets, gluten-free, lactose-free, and special dishes for vegetarians, vegans, etc. We recommend requesting these in advance by emailinginfo.panorama@hovima.com

Yes. You can check the offers directly at reception, or by contacting our Call Center at (+34) 922 79 76 61 orinfo.panorama@hovima.com available 365 days a year, 24 hours.

Schedules are subject to change and may vary.

Breakfast: 7:00-10:00
Lunch: 13:00-15:00
Dinner: 7:00 PM - 9:30 PM

• Breakfast served buffet-style in the main restaurant
• Snacks at Guacamayo Pool Bar
• LUNCH with buffet service in the main restaurant or à la carte at Guacamayo Pool Bar (subject to availability)
• DINNER with buffet service in the main restaurant
  From 11:00 a.m. to 0:00 a.m. (midnight)

A selection of drinks included in the All-Inclusive package is available daily at Guacamayo Pool Bar, Bar Gomera, and the Main Restaurant during their respective opening hours. Drinks and products not included are offered at a discount for our All-Inclusive guests.

Please consult the menu at each point of sale for more information and prices. Minibar restocked daily.

To make a reservation, you can do so through our website or through our Call Center at (+34) 922 79 76 61 or email info.santamaria@hovima.com , available 365 days a year, 24 hours a day

For inquiries about direct bookings made on our official website or call center, you can contact (+34) 922 79 76 61 or info.santamaria@hovima.com available 365 days a year, 24 hours a day.

For inquiries regarding bookings made through physical or online travel agencies, we recommend contacting the agency directly.

We accept the following payment methods: Visa, MasterCard, American Express and cash on receipt.
Depending on the rate chosen during your booking, payment can be made at the time of booking or at check-in.
Remember that you will need a valid credit or debit card and a photo ID.

Payment for 100% of your stay will be made at the time of booking confirmation through a charge to your credit card.

This rate is non-refundable in case of cancellation or no-show. One modification is permitted free of charge. If the new reservation is more expensive, the difference must be paid. If it is cheaper, no refund will be issued. Modifications must be made at least 7 days prior to arrival.

*All modifications are always subject to availability and may involve a change in the booking price.

A deposit will be charged at the time of booking (the amount varies depending on the dates of your stay). Deposits charged upon booking confirmation are non-refundable in case of cancellation (at any time). The remaining balance must be paid upon check-in.

In case of non-show at the hotel, the deposit already collected will not be refunded and will be billed as a cancellation fee.

Rates are subject to change at no extra cost. Changes are always subject to availability and may involve a change in the deposit and booking price.

For any questions regarding changes, extensions, or canceling your reservation, it is essential that you contact us by email at: info.santamaria@hovima.com

On our website, in the Offers section, you can view all available offers. https://www.hovimasantamaria.com/ofertas.html

Ages 13 and up.

Yes, we have covered and secure parking available for an additional fee. It cannot be reserved in advance; its use is subject to availability on the day of arrival.

The swimming pools are open from 10:00 to 18:00

The hotel does not have a spa, but guests can access our Cool Spa located at the HOVIMA Costa Adeje – For Cool Adults, just a few minutes from the hotel. It is open daily from 10:00 AM to 6:00 PM. The circuit lasts 90 minutes and costs €20 per person for guests staying at HOVIMA hotels. We offer a wide range of facial and body treatments. You can find details of the facilities and treatments on our website : https://www.hovimacostaadeje.com/cool-spa.html

Yes. The hotel has a Mini Club for children from 4 to 11 years old.

Yes. We have a wide range of daytime and nighttime activities.

Yes. We have a pool towel service with a required deposit.

No. The hotel does not have a gym.

The swimming pools are heated during the winter months (01/11 – 30/04)

Yes. Wi-Fi is free and available throughout the hotel.

It is not possible to pre-book parking. You can request it directly upon arrival at our reception for an additional fee.

Schedules are subject to change and may vary.

Breakfast: 7:00-10:00
Lunch: 13:00-15:00
Dinner: 7:00 PM - 9:30 PM

Yes. We have options for restricted diets, gluten-free, lactose-free, and special dishes for vegetarians, vegans, etc. We recommend requesting these in advance by emailing info.santamaria@hovima.com

Yes. You can check the offers directly at reception, during the booking process or by contacting our Call Center at (+34) 922 79 76 61 or email available 365 days a year, 24 hours.

Breakfast served buffet-style in the main restaurant

Snacks at the pool bar

LUNCH with buffet service in the main restaurant or at the pool bar (subject to availability)

DINNER with buffet service in the main restaurant

From 11:00 a.m. to 0:00 a.m. (midnight)

All-Inclusive package drinks selection available at Pool Bar, Main Restaurant and Flynn & Flanagan Irish Pub every day during their respective opening hours.

Drinks and products not included are offered at a discount for our All Inclusive customers.

Please consult the menu of each point of sale for more information and prices.

Daily replenishment of the minibar.

To make a reservation you can do so through our website or through the Call-center at (+34) 922 79 76 61 or email , available 365 days a year, 24 hours.

For inquiries about direct bookings made on our official website or call center, you can contact (+34) 922 79 76 61 or info.suitescostaadeje@hovima.com available 365 days a year, 24 hours a day.

For inquiries regarding bookings made through physical or online travel agencies, we recommend contacting the agency directly.

We accept the following payment methods: Visa, MasterCard, American Express and cash on receipt.
Depending on the rate chosen during your booking, payment can be made at the time of booking or at check-in.
Remember that you will need a valid credit or debit card and a photo ID.

Payment for 100% of your stay will be made at the time of booking confirmation through a charge to your credit card.

This rate is non-refundable in case of cancellation or no-show. One modification is permitted free of charge. If the new reservation is more expensive, the difference must be paid. If it is cheaper, no refund will be issued. Modifications must be made at least 7 days prior to arrival.

*All modifications are always subject to availability and may involve a change in the booking price.

A deposit will be charged at the time of booking (the amount varies depending on the dates of your stay). Deposits charged upon booking confirmation are non-refundable in case of cancellation (at any time). The remaining balance must be paid upon check-in.

In case of non-show at the hotel, the deposit already collected will not be refunded and will be billed as a cancellation fee.

Rates are subject to change at no extra cost. Changes are always subject to availability and may involve a change in the deposit and booking price.

For any questions regarding changes, extensions, or cancellation of your reservation, it is essential that you contact us by email at: info.suitescostaadeje@hovima.com (please send your booking confirmation).

On our website, in the Offers section, you can view all available offers .

Ages 12 and up.

Yes, only if accompanied by a person over 18 years of age.

It's our loyalty program that gives access to multiple benefits:

• 5% discount on bookings on the official website
• Priority booking of the most exclusive rooms in our hotels
• 10% discount on food and drinks during your stay
• Drinks included in the pension plan, according to the “Terms and Conditions” of Club HOVIMA
• Welcome gift for stays of 3 nights or more

No. There is no additional cost to be part of the HOVIMA Club.

Registration or login to the HOVIMA Club is done during the booking process.

The reception is open 24 hours a day.

If you are inside the hotel, you can contact reception by dialing “9” from your apartment phone. If you are outside the hotel, please call (+34) 922 71 30 12 .

It is not possible to guarantee or reserve a specific suite number. However, we will do our best to accommodate your preferences based on availability. To do so, please contact us by email at: info.suitescostaadeje@hovima.com .

Pets are not allowed.

Yes. We have an area in reception where you can leave your luggage if needed. You can also book a complimentary room.

You can request information about the car rental service at reception.

Yes. We partner with a transfer company that provides transfers to and from Tenerife airports. You can book this service during the booking process or through the following link: https://www.transfersandexperiences.com/transfers/?id_affiliate=SEvr7jz096VF

Queen Sofia Airport: 20 km
Los Rodeos Airport: 83 km

Fañabe Beach: 750 meters

Check-in is from 3:00 PM and check-out is before 12:00 PM. If your room is ready upon arrival, you will not need to wait until 3:00 PM to check in.

If you need to leave the room later than 12:00, subject to availability, we can offer a late checkout for an additional fee.

If you arrive after the restaurant's opening hours, you will find a cold dinner prepared so that you can still enjoy your meal.

No. All our rooms are non-smoking.

Cleaning is done every day of the week. We offer a sustainable Hovigreen program to reduce cleaning and help the environment.

Yes. All our rooms have air conditioning.

Remember that this device will only work once all the doors and windows in the room are closed.

Yes. We offer a laundry service at an additional cost.

Yes. We have cots available; it's a free service that you can request when making your reservation or at reception.

Yes. All our rooms are equipped with a safe.

You can purchase this service at reception, for an additional cost.

Yes. We offer irons and ironing boards available at reception upon request, with a deposit required.

The swimming pools are open from 10:00 to 18:00

The pools are heated all year round.

Yes. We have a pool towel service that you can request at reception.

The gym is open every day from 7:00 AM to 10:00 PM. Access is free.

The Wellness Center is open every day from 10:00 to 18:00; you can check the prices of the treatments directly at the center.

Guests can access our Cool Spa located at the HOVIMA Costa Adeje – For Cool Adults, just a short walk from the hotel. It is open daily from 10:00 AM to 6:00 PM. The circuit lasts 90 minutes and costs €20 per person for guests staying at HOVIMA hotels. We offer a wide range of facial and body treatments. You can find details about the facilities and treatments on our website : https://www.hovimacostaadeje.com/cool-spa.html

Yes. We have a wide range of daytime and nighttime activities.

Yes. Wi-Fi is free and available throughout the hotel.

Yes. We have an outdoor, monitored parking lot with two spaces available for electric cars, at an additional cost.

It is not possible to pre-book parking. You can request it directly upon arrival at our reception for an additional fee.

Schedules are subject to change and may vary.

Breakfast 07:30-10:30
Lunch 13:00-15:00
Dinner 18:00-21:00 (winter)-18:30-21:30 (summer)

Yes. We have options for restricted diets, gluten-free, lactose-free, and special dishes for vegetarians, vegans, etc. We recommend requesting these in advance by emailing info.suitescostaadeje@hovima.com

Yes. You can check the offers directly at reception, during the booking process or by contacting our Call Center at (+34) 922 79 76 61 or info.suitescostaadeje@hovima.com available 365 days a year, 24 hours.

Breakfast buffet service at the main restaurant “El Paladar”

Snacks in the pool area

LUNCH with buffet service at the main restaurant “El Paladar”

DINNER with buffet service at the main restaurant “El Paladar”

POSITANO RESTAURANT One à la carte dinner at Positano Restaurant for every 7 nights of stay

Selection of drinks from the All Inclusive package available in bars and restaurants every day during their respective opening hours.

Drinks and products not included are offered at a discount for our All-Inclusive guests. Please consult the menu at each point of sale for more information and prices.

Welcome drinks pack in the minibar

· Dual flat screen TVs (bedroom and living room).
· Welcome pack in the minibar of the rooms and daily replenishment.
• Capsule coffee machine in the room, with daily replenishment.
• Aromatherapy and pillow menu.
· Daily turndown service.
• Free safe.
• Pool towels in the suites.
· Individual amenities (upon request).
• Partial à la carte breakfast service at the exclusive Excellence restaurant.
· Buffet lunch and dinner at the main restaurant “El Paladar” in a reserved area for exclusive use.
· Red, rosé and white wine with DO designation during meals.
· Option of 2 à la carte dinners every 7 days of stay at the Positano Theme Restaurant (subject to availability and prior reservation).
· All-Inclusive Service with a wide selection of Premium drinks from 10:00 to 24:00 hours.
• Exclusive Excellence solarium with self-service drinks corner. Towel replacement service and access to the adults-only pool.
• Late check-out free of charge (subject to availability).
· Suites located on the upper floor with views of the adult pool or the Atlantic Ocean.
· Welcome pack in the minibar of the rooms and daily replenishment.
• Capsule coffee machine in the room, with daily replenishment.
• Aromatherapy and pillow menu.
· Daily turndown service.
• Free safe.
• Pool towels in the suites.
· Individual amenities (upon request).

Torviscas Beach: 600 meters

Yes. We partner with a transfer company that provides transfers to and from Tenerife airports. You can book this service during the booking process or via the following link .

Check-in is from 3:00 PM and check-out is before 12:00 PM. If your room is ready upon arrival, you will not need to wait until 3:00 PM to check in.

If you need to leave the room later than 12:00, subject to availability, we can offer a late checkout for an additional fee.

It's our loyalty program that gives access to multiple benefits:
• 5% discount on bookings on the official website
• Priority booking of the most exclusive rooms in our hotels
• 10% discount on food and drinks during your stay
• Drinks included in the pension plan, according to the “Terms and Conditions” of Club HOVIMA
• Welcome gift for stays of 3 nights or more

Yes. We have an area in reception where you can leave your luggage if needed. You can also book a courtesy room.

You can check availability and prices on our website https://www.hovimasantamaria.com/alquila-un-vehiculo.html . If you rent a car through this link, you'll receive a 50% discount on parking.

If you are inside the hotel, you can contact reception by dialing “9” from your apartment phone. If you are outside the hotel, please call (+34) 922 71 27 77

Queen Sofia Airport: 19 km
Los Rodeos Airport: 82 km

The reception is open 24 hours a day.

It is not possible to guarantee or reserve a specific apartment number. However, we will do our best to accommodate your preferences based on availability. To do so, please contact us by email at: info.santamaria@hovima.com .

Pets are not allowed.

Registration or login to the HOVIMA Club is done during the booking process.

If you arrive after the restaurant's opening hours, you can request a cold dinner or you can opt to have lunch on any other day during your stay, by notifying info.santamaria@hovima.com in advance.

NO. All our rooms are non-smoking.

There is no additional cost.

Yes. All common areas except beach access and some rooms depending on availability.

Yes, only if accompanied by a person over 18 years of age.

Yes. We have cots available; it's a free service that you can request when making your reservation or at reception.

How often are the rooms cleaned?

Yes. All our rooms are equipped with a safe.
You can purchase this service at reception, for an additional cost.

Air conditioning is only available in Economy apartment types.

Yes. We offer irons and ironing boards available at reception upon request and with a required deposit.

Yes. We offer a laundry service at an additional cost.